Terms of Sales
Article 1 - Price
1.1 - The prices of our products are indicated in Dinars, which can be converted into Euro and Dollar, all taxes included except participation in the shipping costs and are valid as long as they are present on the screen.
1.2 - All orders are payable in Tunisian Dinars.
1.3 - Alwosta reserves the right to modify its prices at any time but the products will be invoiced at the rate in force at the time of the creation of order.
1.4 - The products remain at the property of Alwosta until the full collection of the price.
Article 2 - Order
Orders should be placed on our Facebook page 'صيدلية تونس الوسطى الطبيعية' or on the website: www.alwosta.tn or by phone at 21214041/97005072.
The contractual information is presented in the French language and will be confirmed by e-mail or telephone with this contractual information once your order has been validated.
Article 3 - Validation
When you click on the "Submit" button after the order process, you declare that you have read and accept these General Terms and Conditions fully and without reservation.
For security reasons, all orders paid by credit card or e-dinar can be checked by our services.
Alwosta reserves the right to request the identity document or proof of domicile for orders placed by credit card or by e-dinar. The validation of the order will be rejected by Alwosta until receipt and / or verification of these elements.
In the absence of receipt of these documents within 30 days from the date of dispatch of the request, the order will be deemed canceled ipso jure. Unless otherwise proved, the data recorded by Alwosta is evidence of all transactions between Alwosta and its customers.
Article 4 - Availability
Our product offers are valid as long as they are visible on the screen, within the limit of the available stocks except the promotional operations mentioned as such on the sites.
In case of unavailability of product after placing your order we will inform you by e-mail as soon as possible and you can then modify or cancel your order within 60 working days and will proceed to the refund of the product and the expenses of In case of withdrawal of the price.
Article 5 - Payment
The payment of your purchases can be made by bank transfer or with sps cards and e-Dinar cards. It is specified that no foreign bank card is accepted on our site.
In the case of payment by bank transfer, Alwosta will deliver the goods after receipt of payment. The delivery times mentioned on the site are counted from the day after receipt of your payment, so we invite you to send it to us within 2 working days of the validation of your order.
Article 6 - Securing
Our site is subject to a security system. We have adopted the SSL encryption process and have strengthened all scrambling and encryption processes in order to protect all sensitive data related to the means of payment as effectively as possible. This process is managed by the modules of the Tunisian post and the national company Monétique Tunisie
To protect its customers from possible intrusion, Alwosta does not store credit card numbers on its computer servers. The bank card numbers are processed by the modules of Tunisian Post and Tunisian Monetics which return an authorization number to Alwosta.
Article 7 - Delivery
I - General
The products purchased on the site alwosta.tn can be delivered by carrier or made available at one of the Tunisian post offices.
The Customer chooses his method of delivery when placing his order online or by telephone. This choice is irrevocable once the order has been validated.
If the customer wishes his order to be delivered by post, the products bought on alwosta.tn are delivered only in Tunisia. The products are delivered to the place of delivery in the Delivery stage when the order is placed before the order is validated.
Delays in dispatch, delivery and provision
In case of delayed dispatch, an email will be sent to you to inform you of a possible consequence on the deadline of delivery.
In case of late delivery, we will offer you by mail a new delivery date.
We also invite you to regularly check your order tracking and to contact Customer Service for any questions.
The invoice for your order is available in PDF format by going to your account on the site.
II - Problems of delivery - quality and conformity of products
You must verify the conformity of the goods delivered at the time of delivery before signing the delivery note or the receipt of the Post and indicate any anomaly concerning the delivery (error, product damaged, already opened in particular).
In the event of a malfunction, Alwosta will reimburse you or exchange the products which do not correspond to your order (defective or non-compliant) after you have notified your complaint, , By email to Customer Service (contact (at) alwosta.tn) or by mail.
In the case of delayed delivery by mail within eight working days of the shipment date indicated in the email "follow-up dispatch notification", Alwosta suggests to the consumer to check with his post office if the package Is not pending and, if necessary, invites him to report this delay by contacting the customer service first by telephone or by e-mail.
Alwosta will then contact Swiss Post to start an investigation. Without prejudice to the Customer's other rights, Alwosta will only send a replacement product at its expense upon completion of such investigation. If the ordered product (s) were no longer available, Alwosta will refund the products concerned.
Article 8 - Accompaniment by our teams
Would you like to inquire or order a product on our site? Call our Sales Department from Monday to Friday from 9 am to 7 pm (excluding bank holidays) and Saturday from 9 am to 6 pm at 21214041.
Article 9 - Intellectual Property
All texts, comments, books, illustrations and images reproduced on the Alwosta.tn website are reserved for copyright and intellectual property rights and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is permitted subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes infringement and sanctioned under the Intellectual Property without prior authorization of Alwosta. Any total or partial reproduction of the Alwosta catalog is strictly prohibited. You may not reproduce, represent, copy, modify, disseminate, publish or sell any information or content obtained from the Alwosta website or create derivative works from the foregoing without the prior written consent of the author
Article 10 - Liability
The products offered comply with the Tunisian legislation in force and the standards applicable in Tunisia. The photographs, graphics, reproduced are communicated by way of indication. Of course for any question about the products you can contact our customer service by mail on contact (at) alwosta.tn.
Alwosta can not be held liable for force majeure, disturbance or strike total or partial in particular postal services and means of transport and / or communications, flood, fire or in case of obvious error. Alwosta shall not be liable for any intangible or indirect damages resulting from the present: loss of use, loss of profit, loss of chance, which may occur as a result of the purchase of the products.
We remind you that it is prudent to safeguard the data contained in the products purchased. Alwosta shall not be liable for any loss of data, files or damages defined in the preceding paragraph. The total or partial impossibility of using the products can not give rise to any compensation or reimbursement or questioning the responsibility of Alwosta. Alwosta is only responsible for pages on its site.
Please read carefully the operating instructions supplied with the products to eliminate any abnormal or improper use of the products.
Article 11 - Applicable Law - Disputes
This contract is subject to Tunisian law.
Depending on the choices made during the creation or consultation of your account, you will be likely to receive offers from our company. If you do not wish to do so, please let us know by e-mail. In this respect, we would like to remind you that any order placed in the past gives us the opportunity to better inform you and thus send you our general information letter. You will of course be able to unsubscribe in accordance with the process mentioned.
Our site is also designed to be particularly attentive to the needs of our customers.
Article 12 - Legal Notice
The Alwost.tn site is a publication of: ALWOSTA ®
The trademarks mentioned on our website belong to their respective owners.